- Outbound
Collection Calls and Letters: through multiple events
reduces equipment loss, non-pay disconnects, truck rolls and increases
customer retention and satisfaction
- Payments
by phone: increased convenience for customers and payments;
reduces time for collection
- Billing
system updates: keeps customer accounts up to date; provides
client visibility of all actions taken by CMI
- CMI’s
call & letter scripting: utilizes CMI’s collections and
cable expertise for maximum recovery
- System
automation: predictive dialer & scripting software
- Reporting:
including daily summary and detail reports delivered electronically
- Choice of
contact series based on timing of events – pre or post disconnect
or combined program
- Multiple
contacts are attempted per account
- Follow-up
contact made on Promise-to-Pay accounts
- Final contact
made at a predetermined time notifying the customer that account will
be sent to collection agency if equipment is not returned or paid
for
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Service