Calls
- A live call center agent, who can identify him/herself as calling on behalf of client name, will make all calls
-
A minimum of three attempted calls are placed to reach a live person and to achieve a goal of at least a 70% contact rate. Only on the third call do we leave a voice message
Time Frame
- Files are
sent to CMI prior to soft or physical disconnect. After initial
setup, when accounts are received at CMI, calls begin within one
business day after receipt of file
- Calls will
be completed within the timeframe specified, such as prior to
physical disconnect
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Service