The
Interactive Voice Response (IVR) System allows customers to interact
to make payments, request paid-in-full letters, and other account
information.
-
Convenience:
The IVR is available after office hours and on weekends. There
is no hold time, and they do not have to speak with an agent
- Encourages
immediate payment in full
- Eliminates
your staff from handling paid-in-full letter requests
- Speed and
ease on receiving paid-in-full letters
- Reduces
disputes and handling of bankruptcies by educating debtors that
they have to submit notices in writing
|
|
Service
