The CMI Group has consistently demonstrated an exceptional commitment to customer service and the use state-of-the-art technology for over twenty-five years. A professional, innovative approach to debt recovery has grown out of our quarter of a century of experience, and this approach unfailingly results in outstanding operational efficiency and superior returns for our clients. Our company is SSAE 16 Certified.
The CMI Group employs over 175 call center agents, including available bilingual staff. Our agents are trained to handle first party and third party inbound and outbound calls, Call Menus, and IVR prompts. All call center professionals successfully complete extensive training that includes not only the latest HIPAA, PCI, and FDCPA knowledge and standards, but also instruction on call etiquette and best practices.
The CMI Group has the ability to pursue collections nationwide and the flexibility to meet even the most unique client requirements. Our client-specific strategies include a combination of skip-tracing, credit bureau reporting, direct mailings, and phone campaigns. These strategies, along with our professional, innovative approach to accounts receivable recovery, not only make us a proud leader in the collections industry, but also produce maximum returns for our clients.