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Service Overview

The CMI Group uniquely solves the debt recovery challenges facing companies today by offering a variety of accounts receivable services. We help the Cable, Medical, and Commercial industries by providing call center solutions with custom-tailored 1st and 3rd party initiatives. Additionally, we keep our clients informed by partnering them with a dedicated Client Services Professional who will maintain and monitor their accounts and serve as a day-to-day contact for any questions, reports, or updates. This full-service approach allows us to maximize client’s return on investment, while helping streamline their operating efficiency.

Leverage our Industry Leading Processes and Tools

The CMI Group provides a variety of innovative tools to maximize client’s return.

  1. Access information and stay updated through NetVision


    2. Clients can stay in control and track collection accounts with The CMI Group's NetVision, a secure, web-based account management system accessible from any computer with internet access. Through NetVision, clients can securely:

    • Access up-to-the-minute account information
    • Update current account information
    • Verify payment status
    • Submit new accounts
    • Resolve customer disputes
    • View and print reports, including:

      Monthly Reports
      - Account Aging Reports
      - Activity Recap Reports
      - Invoices
      - Client Profiles
      - NSF/Reversal Report
      Weekly Reports
      - Accounts Submitted Reports
      - Accounts Rejected Reports
      - Address Change Reports
      - Permanent Hold Reports
      - Transactions Reports
      - Invoice Transactions Reports
      Daily Reports
      - Remittance Report
      - Remittance Reject Report

    Clients can even use NetVision as a secure FTP website through which they can electronically submit new files ready for collection

  2. Interactive Voice Response (IVR) System


    3. Through our Interactive Voice Response System, consumers have access to a convenient, 24/7 phone system that allows them to:

    • Make payments
    • Request paid-in-full letters
    • Access account information
  3. Payment Web Site

    4. Our secure, encrypted payment website (www.cmipayonline.com) gives our client's customers convenient access to:

    • Check outstanding balances
    • Make payments using check or credit card
    • Request paid-in-full letters
  4. Utilize the latest technology to effectively contact consumers


    5. Predictive Dialing

    The CMI Group’s predictive dialer enables us to reach more of our client’s customers while maintaining a cost-effective approach. Using state-of-the-art technology, our dialer:

    • Provides higher right party contact rates
    • Completes call campaigns more quickly
    • Gives accurate reporting of contact rates and call disposition
    • Conducts the most effective calling strategies
    • Records all calls for quality assurance and compliance

    Agent Scripts

    Our technology also gives our clients the ability to create specific scripts to guide our agents through calls with effective customized phrasing. This choreographed approach provides clearer reporting of call details and ensures consistent call handling and messaging.

  5. Customized Collection Strategies


    6. The CMI Group stays ahead of the competition by creating flexible, customizable treatment plans based on the following industry innovations:

    • Skip tracing from multiple national databases
    • Credit Bureau reporting
    • "Agentless" recorded messages as reminders
    • Account scoring