Why The CMI Group
Passion, proven performance, customized strategies, advanced technologies and progressive thinking – The CMI Group is the right recovery and contact center solution provider for those companies that want more than an outsource vendor. We solve problems, turn data into useful information, improve brand equity and strengthen the relationship between our clients and their customers.
Our unique combination of customer service professionals and state of the art technologies is not enough to guarantee success. It is our passion to serve our clients and provide them with the best results that separate The CMI Group from the pack. Our clients choose us because they care about more than just that their customer's call was answered. They choose us because each customer interaction we make is done in a manner that is consistent with their own quality and compliance standards, increases the lifetime customer value or effectively manages their receivable issues. Anyone can be a vendor, we choose to be a partner.
The CMI Group is a 100% employee-owned company. That means our employees take an owner's view as they do their jobs every day. CMI believes being 100% employee-owned provides a competitive advantage by creating a heightened sense of ownership, accountability, and engagement in our employees. This advantage contributes to our ability to deliver industry-leading recoveries to our clients, which enables us to continue to grow and maintain our leadership position with our clients.
- 100% employee-owned
- Improved customer satisfaction
- Improved efficiencies that reduce customer service costs and increase profits
- Accelerated recovery of receivables
- Value-added services and sales