Why The CMI Group

Passion, proven performance, customized strategies, advanced technologies and progressive thinking – The CMI Group is the right recovery and contact center solution provider for those companies that want more than an outsource vendor. We solve problems, turn data into useful information, improve brand equity and strengthen the relationship between our clients and their customers.

Our unique combination of customer service professionals and state of the art technologies is not enough to guarantee success. It is our passion to serve our clients and provide them with the best results that separate The CMI Group from the pack. Our clients choose us because they care about more than just that their customer's call was answered. They choose us because each customer interaction we make is done in a manner that is consistent with their own quality and compliance standards, increases the lifetime customer value or effectively manages their receivable issues. Anyone can be a vendor, we choose to be a partner.

The CMI Group is a 100% employee-owned company.  That means our employees take an owner's view as they do their jobs every day.  CMI believes being 100% employee-owned provides a competitive advantage by creating a heightened sense of ownership, accountability, and engagement in our employees.  This advantage contributes to our ability to deliver industry-leading recoveries to our clients, which enables us to continue to grow and maintain our leadership position with our clients.

  • 100% employee-owned
  • Improved customer satisfaction
  • Improved efficiencies that reduce customer service costs and increase profits
  • Accelerated recovery of receivables
  • Value-added services and sales


The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

The CMI Group
Locations Corporate Headquarters
4200 International Parkway
Carrollton, TX 75007

One Main Place
1201 Main St.
Dallas, TX 75202

7381 Airport View Drive SW
Rochester, Minnesota 55902
Contact Us Main: 1-800-377-7713
Collections: 1-800-377-7789