Contact Center Services
Cable/Satellite/Telecommunications organizations rely on customer-centric communication.
Customer communication requires human, technology, financial and process resources that are often challenging and costly to implement.
We work to create a positive dialogue with your customers through Omni-channel strategies and offerings.
Our customizable Customer Care programs allow us to become a seamless extension of your operations to extend your customer lifecycles, enhance brand image, and maximize the value of each customer contact through:
- Improved customer satisfaction
- Improved efficiencies that reduce customer service costs and increase profits
- Accelerated recovery of receivables
- Value-added services and sales
- Omni-Channel Communication (Talk, Email, Text, Chat)
- Customer service
- Customer retention & acquisition
- Machine learning initiatives
- Inbound & outbound receivables management
- Technical and product support
- Welcome calls
We seamlessly interact with your consumers and deliver a superior customer contact experience.
The CMI Group believes that superior performance outcomes occur when individuals are engaged in respectful, productive relationships. We are dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers.