Contact Center Services

Cable/Satellite/Telecommunications organizations rely on customer-centric communication.

Customer communication requires human, technology, financial and process resources that are often challenging and costly to implement.

We work to create a positive dialogue with your customers through Omni-channel strategies and offerings.

Our customizable Customer Care programs allow us to become a seamless extension of your operations to extend your customer lifecycles, enhance brand image, and maximize the value of each customer contact through:

  • Improved customer satisfaction
  • Improved efficiencies that reduce customer service costs and increase profits
  • Accelerated recovery of receivables
  • Value-added services and sales
  • Omni-Channel Communication (Talk, Email, Text, Chat)
  • Customer service
  • Customer retention & acquisition
  • Machine learning initiatives
  • Inbound & outbound receivables management
  • Technical and product support
  • Welcome calls


We seamlessly interact with your consumers and deliver a superior customer contact experience.

The CMI Group believes that superior performance outcomes occur when individuals are engaged in respectful, productive relationships. We are dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers.

CAREERS

The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

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The CMI Group
Contact Us Texas Offices: 1-800-377-7713
Rochester Office: 1-800-205-0227
Collections: 1-800-377-7789