Self Pay Solutions
The growth of high-deductible health plans during the last several years has increased the primary payment responsibility for patients.
The impact of having patients owe larger portions of their healthcare bill is one more burden for healthcare organizations already struggling to reduce costs and increase revenue. Few have the scale and skills to manage their Self Pay accounts cost effectively, while providing the high quality customer service demand in today’s competitive healthcare marketplace.
Timely and respectful collection on self pay accounts affects revenue and consumer satisfaction.
Our consumer-focused customizable solution can strengthen your cash flow, reduce accounts receivable days, and improve financial assistance capture, resulting in higher collection rates for clients.
Our program includes:
- Ability to work directly on your system or provide services through our system
- Inbound/Outbound A/R management and customer service
- Omni-Channel Communication (Talk, Email, Text, Chat)
- Notice generation and mailing
- Identify and rebill new insurance coverage
- Administering client approved payment plans and monitoring
- Financial assistance eligibility screening
- Propensity of payment and charity scoring models
- Payment posting
- Credit balance management
We strengthen relationships to achieve optimal financial results.
We deliver superior results for our clients, treat consumers with respect and work diligently as a reliable partner to address problems and challenges together. We strive continuously to build the honest, caring relationships that will strengthen the business that has been entrusted to us.