First Party Solutions
Consumers must establish relationships with utility companies in order to meet basic household needs and with the ever-changing economy, consumers and utility companies are on edge.
More and more, utility companies are looking to find cost-effective ways to communicate with their customers, generate greater revenue, and drive higher customer satisfaction.
We understand that customizable solutions are a must in order to meet the unique requirements of the regulated and deregulated utility industry.
The CMI Group holds significant experience with gas, power, and water providers and the many regulatory bodies that oversee them. We know customer service is a must and our solutions maintain customer satisfaction levels while resolving outstanding balances.
Our program includes:
- Pre-collection services
- Early stage delinquency outbound salls
- Inbound delinquency and customer service
- Customer care services
- Omni-channel communication (Talk, Email, Text, Chat)
- Multilingual support
- Disaster recovery and other rollover services
We deliver optimum results and positive customer relationships.
Success occurs when individuals collaborate on a common objective. The CMI Group is dedicated to building the trust and bonds that deliver positive results for both you and your customers.