The CMI Group Blog


Domestic Call Center - The Competitive Edge of Cultural Alignment

In an age of relentless globalization, it is not surprising that many customer service organizations are beginning to recognize the unparalleled benefits of using a domestic call center, especially when it comes to cultural alignment. Here's why these factors are crucial and how they provide an edge for a domestic call center.

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Harnessing the Power of Early Out Programs: Preserving Trust and Enhancing Patient Relationships

In the ever-evolving landscape of healthcare, maintaining the delicate balance of compassionate care and fiscal responsibility can be a challenging task. At the heart of this equilibrium lies trust - a relationship built brick by brick between the patient and the care provider. This bond, once formed, needs nurturing and protecting especially when dealing with financial difficulty.

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Powering Up Customer Experience: The Importance of Omnichannel Communication for Utility Companies

The utility industry is experiencing significant transformation, with emerging technologies and increasing customer expectations driving change. Utility customers are looking for seamless communication and personalized experiences from their service provider. To meet these expectations, providers are embracing omnichannel communication strategies. This article will explore why omnichannel communication is essential for utilities and detail how channel options increase customer satisfaction and improved operational efficiency...

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Why You Need Live Agents for SMS Texting Customer Service

In today's fast-paced digital world, many businesses are adding SMS as a customer support channel, but some organizations are taking shortcuts that fail to deliver exceptional service experiences. In this article, we'll provide five key reasons why you need live agents for SMS texting customer service.

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How Revenue Cycle Processes in Radiology Differ from Other Healthcare Sectors

Navigating Unique Terrain: The Distinctive Challenges and Opportunities of Radiology Revenue Cycle Management

Radiology, a crucial pillar of the healthcare industry, is often distinguished by its cutting-edge technology and diagnostic prowess. However, the revenue cycle processes in radiology present unique challenges and opportunities that set it apart from other healthcare sectors...

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What is SMS Customer Service?

SMS customer service refers to two-way text messaging between customers and live customer service representatives. Innovative businesses have already begun advertising phone numbers for SMS texting support as customer service channel on their websites, print ads...

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The Unbeatable Advantage of a Nationally Licensed Debt Collection Agency

Debt collection is a highly regulated industry, and for good reason. When dealing with sensitive financial matters, it is crucial to ensure that professional standards are maintained and that clients are protected. This is where the power of a nationally licensed debt collection agency comes in...

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How to Increase Your Health Plan’s Star Rating

Star Ratings are issued by The Centers for Medicare & Medicaid Services (CMS) each year to help the public make an informed decision when selecting a Medicare Advantage plan or Prescription Drug Plan...

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Putting the Pieces Together: Omnichannel Processes

Through this blog series, we have been discussing how to successfully implement your omnichannel communication strategies. First by recognizing how...

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Are You Ready to Take the Leap? Investing in Omnichannel Communication

With over 5.1 billion unique mobile users across the globe and 89% of those users keeping their device within...

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Easier Said, Than Done: Implementing an Omnichannel Strategy

Generations of tech-savvy consumers are becoming increasingly particular about how they interact with businesses; they now expect on-demand, tailored,...

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Contact Center Evolution - Omnichannel Customer Service

A customer-centric brand, personalized customer experience, building connections, and reducing customer friction while...

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Patient Out-of-Pocket Payments Are on the Rise

The Movement Toward New Collection Strategies

Healthcare providers need to implement new collection strategies if they want to avoid an increase in bad...

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Choosing an Accounts Receivable Management Partner is a Big Decision for a Toll Authority

5 Key Criteria to Keep in Mind when You are in the Market for an ARM Partner

It is an unfortunate reality that some commuters will neglect to pay for...

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The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

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