Contact Center Outsourcing
Our contact center outsourcing solution enhances the relationship you have with your customers by extending customer lifecycles, enhancing brand image and maximizing the value of each customer contact.
The CMI Group delivers both optimum results and positive customer relationships to our clients.
End to End Revenue Cycle Management
Our end to end revenue cycle management (RCM) solution can reduce the cost to collect, accelerate payer and patient reimbursement, and improve workflow and productivity.
We believe there is power in relationships and success occurs when individuals collaborate on a common objective.
Nationwide Collections Agency
Our nationwide collections agency solution allows us to work with consumers to find the best resolution when it comes to resolving their delinquencies.
Success occurs when individuals collaborate on a common objective and our extensive experience shows that strong relationships are the foundation for optimum results.
Omnichannel Customer Service
Our omnichannel customer service solution transforms how you communicate with your customers. Our solution enables consumers to message our clients on all of the most popular digital channels from a single place. We help you reduce costs and enhance the customer experience through: SMS texting, email, live chat, Interactive Voice Response (IVR), and Social Messaging.
Contact Center Business Continuity
As lock-downs and stay at home orders have rolled out over coronavirus concerns, contact centers are adapting to a work from home model. The CMI Group has deployed secure cloud-based technology to our remote agent workforce continuing contact center operations throughout the outbreak .
The CMI Group is prepared to offer support to your customer service team during these exceptionally challenging times. Providing considerable cost-containment, our contact center business continuity solution offers a fast ramp and unmatched agility to match your changing business needs.