A to Z Call Center Services

A to Z Call Center Services works to create consequential dialogue with your customers that allows us to offer a seamless extension of your operations in order to extend customer lifecycles, enhance brand image and maximize the value of each customer contact. Our use of state of the art technology, well trained and client-centric employees and custom tailored solutions cater to your customers in a way that one size fits all companies can't.

Our customizable customer care programs can benefit you through:

  • Improved customer satisfaction
  • Improved efficiencies that reduce customer service costs and increase profits
  • Accelerated recovery of receivables
  • Value-added services and sales

What We Do

Our customer care professionals seamlessly interact with your clients and deliver a superior customer contact experience and enhance your brand image:

  • Customer Service
  • Customer Retention & Acquisition
  • Inbound & Outbound Receivables Management
  • Technical and Product Support
  • Welcome Calls

How We Do It

By truly understanding the needs of our clients and their current pain points, A to Z will develop and execute a project plan that exceeds your performance, cost and quality expectations by using all of our vast array of resources:

  • Highly skilled and background checked customer care professionals
  • State of the art contact centers
  • Industry leading technologies
  • Business intelligence
  • Reporting, KPI's and process management

CAREERS

We’re always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

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The CMI Group
Location 4200 International Parkway
Carrollton, TX 75007
Contact Us Main: 1-800-377-7713
Collections: 1-800-377-7789