Outsourced Zendesk Customer Service

If you are tired of the hassle and expense of managing your Zendesk customer support team you should consider The CMI Group’s outsourced Zendesk customer service solution. Don’t let your tickets continue to stack up. Our solution offers a cost-efficient and capable alternative. Our team of highly trained Zendesk support agents and can handle all of your customer service needs using this platform, leaving you free to focus on growing your business.

Your Software - Our People

CMI can launch within your existing Zendesk environment and be up and running for your business rapidly. We will work with your existing Zendesk knowledge base and macros. Our team of dedicated support specialists is prepared to quickly address any tickets submitted through your support email address, webchat, and contact forms. Multilingual support to cater to a diverse customer base

CMI is a 100% employee-owned company which means our employees take an owner’s view as they do their jobs every day. Every owner adds value, whether it’s increasing operational efficiency or delivering customer service excellence. As employee-owners, our help desk agents literally have a vested interest in bringing positive outcomes to every Zendesk interaction.

By reviewing brand guidelines and communication examples CMI agents become aligned with your mission, values, and tone. CMI studies your past support tickets as a starting point for learning. We also analyze your current operating procedures and the arrival patterns of your customer inquiries to develop a tailor-made outsourcing solution. Regular performance reporting to track the progress and success of our services using Zendesk

Don't let help desk management hold your business back. Outsource to us and experience the benefits of top-notch customer service without the cost and effort of managing an in-house team. Contact us today to learn more and receive a free consultation on our Zendesk Help Desk Outsourcing solution.