Our omni-channel solution transforms how you communicate with your customers. The CMI Group provides our clients the ability to communicate with consumers through websites, chat, social media and in mobile applications.
Our solution enables consumers to message our clients on all of the most popular digital channels from a single place. We help you reduce costs and enhance the customer experience through:
- Interactive Voice Response (IVR)
- Web Portals
- Social messaging
Our omni-channel contact strategies are tailored to each portfolio to optimize consumer engagement potential.
Our omni-channel solutions can service:
The CMI Group delivers superior performance results for our clients while treating consumers with respect and working diligently as a reliable partner to address problems and challenges together. We are dedicated employee-owners determined to exceed the expectations of our clients.