Debt Collection for Toll Authorities
The CMI Group has recoveries expertise, technology, and industry knowledge to deliver best-in-class debt collection for toll authorities. Our front-line recovery specialists and management resources are well trained and highly skilled to deliver compliant solutions that move the needle on financial performance.
Industry Leading Technology and Analytics
We leverage comprehensive data analytics, account scoring and segmentation to create fine-tuned treatment strategies with supercharged performance. Our customized letter series and strategic dialing campaigns increase netback back for our toll authority partners. CMI continually monitors, measures, tests, and refines portfolio strategy to maximize results.
The CMI Group deploys a dialing system that is 100% TCPA-compliant. The telephony platform features a mix of human initiation and dialing technology that accelerates contact attempts, even to wireless numbers, while meeting strict interpretations of the TCPA. This cloud-based system also allows consent to be managed at the phone-number level within each account.
The CMI Group leverages a comprehensive skip-trace waterfall process to locate new addresses and phone numbers. The process utilizes multiple national data base vendor partners and the DMV/Registered Owner databases across all 50 states. Our skip-trace processes run concurrently through the entire placement period until the account is resolved or recalled. Additionally, we train manual skip tracing resources to augment the automated processes when needed.
The Competitive Edge: Our People
The quality and experience of our collectors builds the foundation for our exceptional performance. Our collection specialists participate in CMI’s Employee Stock Ownership Plan (ESOP), allowing them to share in CMI’s success as they tenure with the company and gain experience. In addition to the performance bonuses, this shared investment in CMI’s success creates greater pride in our services and encourages our agents strive for the best outcome on each call. Our collectors undergo in-depth training on relevant laws, regulations and policies including:
- FDCPA
- TCPA
- FCRA
- Bankruptcy Code
- ACA International’s Code of Ethics
- State Collection Laws
- Consumer Financial Protection
If you are interested in learning more about debt collection for toll authorities click below to connect with us:
