Contact Center Outsourcing
The CMI Group’s contact center outsourcing solution delivers the excellent service your customers expect while reducing operational expenses and relieving administrative burden. At The CMI Group our motto is Relationships Matter, and we strive to build brand equity for our partners with each customer contact. With a deep understanding of the industry’s best practices and technologies we provide above-and-beyond service resulting in the highest levels of customer satisfaction.
As a 100% employee-owned company, each CMI employee earns ownership stake in the company and personal accountability that aligns with teamwork, integrity, and drive for industry-leading results. Our ESOP ownership structure is truly a differentiator versus our competition. It provides an advantage over our peers related to attracting and retaining the top talent in the industry.
Our partners span a variety of industries including:
- Toll Authority
- Government and The Public Sector
As a contact center industry veteran, The CMI Group has developed several distinct solution packages that have been refined over the years to provide invaluable support to our partners critical business processes:
- Omnichannel Customer Service
- Outsourced Phone Answering Service
- Contact Center Business Continuity
- Outsourced Zendesk Customer Service
If you are interested in contact center outsourcing, click below to connect with us: