Resources
White Papers, eBooks, Infographics, Articles & Checklists
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Omni-Channel & The Customer Experience Infographic
A personalized customer experience, building connections, and reducing customer friction while maximizing revenue are critical objectives for organizations as they move toward the era of customer-centricity.
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Services & Solutions
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Telecommunications
The CMI Group provides tier best performance in 1st Party Receivables Management, Customer Service, and 3rd Party Collections.
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Healthcare
The CMI Group has been providing unique and effective solutions in Revenue Cycle and Accounts Receivable Management for Healthcare Industry.
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Healthcare Pre-Service Solution
The CMI Group has innovative and responsive multi-channeled, on-demand care contact strategies help consumers become engaged patients, then customers for life.
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Healthcare Extended Business Office
The CMI Group offers proven and customizable extended business office solutions that span the continuum of healthcare.
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Healthcare Self Pay Solutions
The CMI Group provides patient-focused solution can strengthen your cash flow, reduce AR days, and improve financial assistance capture, resulting in higher collection rates.
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Healthcare Claim and Denial Management
The CMI Group seamlessly represents healthcare clients while managing aspects of revenue cycle prior to bad debt charge off.
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Healthcare Legacy System Work Down
The CMI Group provides patients, clinicians, and staff peace of mind, with less budget burden and staff burn out.
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Healthcare Accounts Receivable Management
The CMI Group has collection process can significantly increase overall collections, self pay collections, and reduce AR.
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Toll Authority Solutions
The CMI Group has experience and knowledge that has allowed us to support our clients in implementing efficient and effective solutions.
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Utility Solutions
The CMI Group has significant experience with gas, power, and water providers and the many regulatory bodies that oversee them.
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Omni-Channel Solutions
Consumers want to engage with your business on the channel of their choice. The CMI Group delivers innovative customer service in a relationship-focused way to increase revenue and improve the customer experience.
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The CMI Group's Contact Center and Customer Care Capabilities Statement
The CMI Group is a Contact Center and Customer Care service provider. We provide a robust offering of business process outsourcing (BPO), contact/call center offerings along with cutting edge omnichannel capabilities.
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