Healthcare
Healthcare providers are under constant pressure to reduce costs while improving quality and maintaining a strong workforce. With this comes a range of financial challenges, as healthcare becomes more consumer-centric.
The CMI Group delivers both optimum results and positive customer relationships to our clients.
Our Services
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Healthcare Contact Center
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Patient Pre-collections
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End to End Revenue Cycle Management
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Healthcare Collections Agency
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Our Compliance
As your partner, we offer the highest degree of integrity and professionalism. We have invested in human and technology infrastructure to meet and exceed our client’s compliance expectations.
Our compliance program successfully incorporates all of the following elements to better serve our clients and their consumers:
- Published standards of conduct, policies and procedures
- Initial and ongoing training and education for all employees
- Audits and other risk evaluation techniques to monitor compliance
- Chief Compliance Officer and Compliance Management Committee
- Compliant resolution strategy
- Independent auditing of verification with consumer and healthcare laws
Our Technology
CMI utilizes a leading cloud contact center for our fully integrated dialing platform, skills-based inbound call routing, IVR and call recording environments.
We combine the power of this contact center solution with other world-class products to provide our clients with the following solutions:
- Omni-Channel solutions
- Robust data management platform
- Intelligent Speech Analytics
- Deep integration with client systems
- Independently audited technology systems for compliance with:
- PCI
- HIPAA
- GLBA
- ISO 27002
- SSAE18
Our Philosophy
The CMI Group strengthens relationships to achieve optimal results.
We deliver outstanding revenue cycle and accounts receivable management while encouraging positive relationships with our clients and their consumers. Our experience has shown that a healthy relationship creates a healthier bottom line.