Healthcare Collections Agency

The CMI Group operates a healthcare collection agency in Dallas, Texas with more than three decades of experience. With experience comes valuable insight to the unique accounts receivable challenges faced by healthcare providers. Our well trained and highly experienced healthcare collection specialists deliver excellent recovery performance on professional, hospital, and pharmacy charges across all specialties.

Licensed and bonded nationally, CMI is equipped to service your bad debt at either early or late stages. Your accounts will receive a strategy customized to your unique portfolio, rather than a one-size-fits-all approach. Per your discretion we can report to three national credit bureaus: Equifax, Experian, and TransUnion.

Advanced Technology & Analytics

Account Scrubs

Our healthcare collections process begins with our scrubbing procedures to include scrubs for deceased, bankrupt, and litigious debtors. Accounts are not only scrubbed upon placement they are monitored throughout the life of the account.


We leverage state-of-the-art account scoring and segmentation to create treatment plans with supercharged results. Our strategic letter series and dialing intervals maximize net-back to your healthcare organization. CMI constantly examines, tests, and refines our approach to your portfolio optimizing performance. We do not abandon late stage accounts because we understand the value of liquidity in late stage months and our scorecards reflect that philosophy.


Applying a comprehensive skip-trace process with multiple national database partners boosts our ability to locate new addresses and phone numbers. The skip-trace process runs through the entire placement period until the account is resolved.

TCPA-Compliant Dialing

The CMI Group deploys a dialing platform that is 100% TCPA-compliant. Our platform features a mix of human initiation and dialing technology that accelerates contact attempts, even to wireless numbers, while meeting strict interpretations of the TCPA. This cloud-based system also allows consent to be managed at the phone-number level within each account.

The Competitive Edge: Our People

The quality and experience of our healthcare collectors builds the foundation for our exceptional performance. CMI is 100% employee owned and so our collection specialists share in CMI’s success as they tenure with the company and gain experience. This shared investment in CMI’s success creates greater pride in our services and encourages our collectors to strive for the best outcome on each call.

CMI is sensitive to the public profile of your healthcare organization and we understand that every patient interaction can come under scrutiny. Instead of using hardball tactics, we offer a softer approach to medical debt collection. We take the time to understand your patient presenting them with every repayment option available. These personal touches have made us very successful at recovering medical debt and encouraging patients to stay with their physician.

Our healthcare collections team undergoes specialized training to help patients understand and resolve complex medical invoices. Additionally, our collectors undergo in-depth training on relevant laws, regulations and policies including:

  • 501R Compliance
  • FCRA
  • Bankruptcy Code
  • ACA International’s Code of Ethics
  • State Collection Laws
  • Consumer Financial Protection

How It Works

Placing your accounts with The CMI Group for collections is easy and there is no upfront cost. If we don't collect, you pay nothing. The CMI Group will work with your existing systems so you don’t have to invest in drastic infrastructure changes. Whether you use Athenahealth, eClinicalWorks, Epic, Cerner, McKesson, AdvancedMD, Kareo or another platform, partnering with us will feel like business as usual, but with improved medical collection results.

If you are interested in our soft-touch high-performance healthcare collection agency connect with us below:


The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

The CMI Group
Contact Us Texas Offices: 1-800-377-7713
Collections: 1-800-377-7789