Healthcare Contact Center
The CMI Group’s healthcare contact center is ready to support you as an extension of your medical or insurance organization. We offer proven and customizable contact center solutions that span the full range of healthcare support services from health plan membership support to patient scheduling and recall for providers.
Healthcare Plan Support
The CMI Group has the infrastructure and operational scale to provide flexibility in handling peak call volumes experienced by healthcare plans especially during open enrollment. Prospective members can sometimes be overwhelmed by the numerous plan options, but live human support greatly improves the coverage selection experience. Our motto “Relationships Matter” is embodied in CMI’s dedication to excellent service to your members. CMI understands that each interaction is our opportunity to build brand equity and quality for your healthcare plan. Our approach centers around one-call resolution and each agent is trained to solve problems and resolve issues during their professional communication.
To learn more about how CMI can help support and grow your healthcare plan visit our page on Contact Center Outsourcing for Healthcare Plans.
Patient Scheduling and Recall
The CMI Group can help you keep your schedule filled with strategic patient outreach. Our team optimizes your schedule by starting weeks in advance to book appointments and then filling slots as openings arise. With experience in many EMR systems (Epic, Cerner, Athena, Kareo), we can help to produce focused lists of patients eligible for recall. Our outreach encompasses those who are due for preventative screening, chronic care, or need to reschedule a cancelled appointment. Partnering with The CMI Group gives you the ability to broaden your recall approach into the evening and weekends when patients are most available.
Appointment reminders are critical for reducing cancelations and no-shows at your office. Deliberate and compassionate communication ensures patients are prepared, reducing the anxiety they may feel before an upcoming appointment. A well-executed reminder plan protects slot-utilization, gives time back to your office team, and ensures patients arrive with everything they need for a successful visit.
Feeling overwhelmed with the volume of patient or member communications or unable to keep your schedule filled? Contact us to explore outsourcing as a fix: