Industry Expertise
Cable / Satellite / Telecommunications
With the increasing complexity of communications services, Contact Strategy and Customer Service are the keys to retention in this highly competitive market.
The CMI Group delivers both optimum results and positive customer relationships to our clients.
Healthcare
Healthcare providers are under constant pressure to reduce costs while improving quality and maintaining a strong workforce. With this comes a range of financial challenges, as healthcare becomes more consumer-centric.
The CMI Group provides unique and effective solutions in Revenue Cycle and Accounts Receivable Management for the healthcare industry.
Utilities
With private and public utility companies continuing to face more delinquent accounts, collections outsourcing is on the rise.
The CMI Group understands that customizable solutions are a must in order to meet the unique requirements of the regulated and deregulated utility industry. We have significant experience with gas, power, and water providers and the many regulatory bodies that oversee them.
Toll Authorities
Tollway authorities are feeling the pressure to do more with less - cut losses and expenses while stretching budget dollars. Tollway systems are a crucial source of revenue for many states, and every year millions of dollars are lost to unpaid tolls.
Our recovery experience and knowledge of the industry has allowed The CMI Group to support our clients in implementing efficient and effective solutions.
Financial
Collecting past-due bills from your consumers is a procedure that requires precise action. At the same time, establishing a relationship and listening to the consumer is key to finding the solution.
At The CMI Group, our customer facing technology promotes positive customer relationships, increasing customer satisfaction, leading to increased recovery for our clients in retail, banking and credit cards.
Government and The Public Sector
Federal, State, and Local governments continue to be challenged with keeping their budgets on track and funding the services that are critically important to their citizens' health, safety, and well-being.
With a proven approach to contact center outsourcing and revenue recovery, The CMI Group brings the requisite public sector experience to be a seamless extension of your government agency team.