Industry Expertise
CMI is not a one size fits all agency. We pride ourselves in the custom-fit service we provide our clients that matches the right unique solution for their needs. We have long history of providing tier best results and tailored solutions to our clients in the Communications (telecom and cable/satellite), Healthcare, Utility, and Government industries since 1985.
By serving a select number of industries, we endeavor to learn the nuances that make each industry and each client unique so that we can integrate seamlessly into their business processes. Our consultative approach and sharing of industry best-practices allows us to enhance the brand image and efficiencies of our clients so they can focus on their core competencies.
Cable / Satellite / Telecommunications
The CMI group has partnered with the top companies in the communications industry since 1985, providing tier best performance in 1st Party receivables management and customer service and 3rd Party collections. Our experience and knowledge of the industry has allowed CMI to be an active consultant with our clients and assist them with developing efficient and effective solutions to their business process needs.
Healthcare
With more than three decades of healthcare recovery experience, The CMI Group and its affiliates are able to provide unique and effective solutions to companies in the healthcare industry. We work directly with hospitals, physician groups and healthcare billing companies to maximize recoveries in a compliant and effective manner.
Utilities
Customized solutions are a must in order to meet the unique requirements of the regulated and deregulated utilities industry. The CMI Group has significant experience with gas, power and water providers and the many regulatory bodies that oversee them. We know customer service is a must, and our solutions maintain customer satisfaction levels while resolving outstanding balances. We also are versed in customer retention programs both prior to and after service interruption.
Municipalities / Government / Education
As budgets get scrutinized and the need to recoup outstanding receivables intensifies, governments at all levels need tailored solutions from industry experts to service their constituency. The CMI Group has the experience, intellectual property and technology to provide customized Federal, state and local outsourcing services. Our range of services includes customer interactions for: collections of violations, fines, fees, tolls; customer service and welcome calls, and student loan servicing.