Industry Expertise

Telecommunications - Internet, Cable, and Cellular

With the increasing complexity of communications services, Contact Strategy and Customer Service are the keys to retention in this highly competitive market.

The CMI Group delivers both optimum results and positive customer relationships to our clients.

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Healthcare

Healthcare providers are under constant pressure to reduce costs while improving quality and maintaining a strong workforce. With this comes a range of financial challenges, as healthcare becomes more consumer-centric.

The CMI Group provides unique and effective solutions in Revenue Cycle and Accounts Receivable Management for the healthcare industry.

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Utilities

With private and public utility companies continuing to face more delinquent accounts, collections outsourcing is on the rise.

The CMI Group understands that customizable solutions are a must in order to meet the unique requirements of the regulated and deregulated utility industry. We have significant experience with gas, power, and water providers and the many regulatory bodies that oversee them.

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Toll Authorities

Tollway authorities are feeling the pressure to do more with less - cut losses and expenses while stretching budget dollars. Tollway systems are a crucial source of revenue for many states, and every year millions of dollars are lost to unpaid tolls.

Our recovery experience and knowledge of the industry has allowed The CMI Group to support our clients in implementing efficient and effective solutions.

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Banking and Financial Services

Collecting past-due bills from your consumers is a procedure that requires precise action. At the same time, establishing a relationship and listening to the consumer is key to finding the solution.

At The CMI Group, our customer facing technology promotes positive customer relationships, increasing customer satisfaction, leading to increased recovery for our clients in retail, banking and credit cards.

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Government and The Public Sector

Federal, State, and Local governments continue to be challenged with keeping their budgets on track and funding the services that are critically important to their citizens' health, safety, and well-being.

With a proven approach to contact center outsourcing and revenue recovery, The CMI Group brings the requisite public sector experience to be a seamless extension of your government agency team.

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Education

Universities, colleges, and other education institutions continue to face challenges in managing their budgets and funding services that are critically important to their students' education, health, and overall wellbeing.

With a proven approach to accounts recievable management, The CMI Group brings the necessary higher education sector experience to be your trusted partner.

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Retail

In the era of instant communication and on-demand services, today’s retail customers expect service excellence in every interaction in every channel: phone, email, webchat, and text messaging.

The CMI Group brings the omnichannel contact center expertise to take your customer service delivery to new heights.

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CAREERS

The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

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The CMI Group
Contact Us Texas Offices: 1-800-377-7713
Collections: 1-800-377-7789