Telecom Customer Retention

Are you dealing with payment delinquency among your cable, internet, or cellular customers? Are you looking for a solution to help you reduce non-pay debt while also retaining your loyal customers? The CMI Group has a telecom customer retention solution for you.

Introducing our advanced payment delinquency and customer retention solution, designed specifically for telecommunication providers. Our solution includes automated payment reminders, targeted outreach campaigns, and personalized communication strategies to resolve late payments while also improving customer loyalty and retention.

Our solution leverages:

  • One-way SMS text payment reminders
  • Live Agent supported Two-way SMS texting
  • Accelerated Dialing Platform for Efficient Live Agent Outreach
  • Human Call Initiator (HCI) Platform to ensure TCPA compliance

Our solution is easy to implement and customize to fit the unique needs of your business. Plus, our team of experts is here to provide support and guidance every step of the way.

Don't let payment delinquency and customer retention hold you back any longer. Contact us today to learn more about how our solution can help you improve your bottom line and retain your loyal customers.


The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

The CMI Group
Contact Us Texas Offices: 1-800-377-7713
Collections: 1-800-377-7789