Telecommunications Debt Collections Agency
The CMI Group operates a telecommunications debt collections agency specialized in recovery for cable, wireless, and internet service providers. We deploy world-class technology platforms geared to maximize financial performance for our clients. Our front-line specialists and management resources are well trained and highly skilled to deliver compliant solutions. Licensed and bonded nationally, we are prepared to collaborate on customized programs that move the needle on financial performance while protecting hard earned brand equity.
Industry Leading Technology and Analytics
We leverage comprehensive data analytics, account scoring and segmentation to create treatment strategies with supercharged performance. Our customized letter series and strategic dialing campaigns increase netback back for our telecommunications partners. CMI continually monitors, measures, tests, and refines portfolio strategy to maximize results.
The CMI Group deploys a dialing system that is 100% TCPA-compliant. Our telephony platform features a mix of human initiation and dialing technology that accelerates contact attempts, even to wireless numbers, while meeting strict interpretations of the TCPA. This cloud-based system also allows consent to be managed at the phone-number level within each account.
The CMI Group maintains a central database to connect our skip tracing tools. Leveraging a comprehensive skip-trace waterfall process including multiple national data base vendor partners increases our ability to locate new addresses and phone numbers. Our skip-trace processes run concurrently through the entire placement period until the account is resolved or recalled. Additionally, we train manual skip tracing resources to augment the automated processes when needed.
The Competitive Edge: Our People
The quality and experience of our collectors builds the foundation for our exceptional performance. Our collection specialists participate in CMI’s Employee Stock Ownership Plan (ESOP), allowing them to share in CMI’s success as they tenure with the company and gain experience. In addition to the performance bonuses, this shared investment in CMI’s success creates greater pride in our services and encourages our agents strive for the best outcome on each call. Our collectors undergo in-depth training on relevant laws, regulations and policies including:
- Bankruptcy Code
- ACA International’s Code of Ethics
- State Collection Laws
- Consumer Financial Protection
If you are interested in learning more about our high-performance telecommunications collection services connect with us below