Debt Collection for The Government and The Public Sector
The CMI Group has the recoveries expertise, technology, and industry knowledge to deliver best-in-class debt collection for The Government and The Public Sector. Federal, State, and local governments continue to be challenged with growing delinquent debt and recognize that its recovery is key to keeping their budgets on track and funding the vital services that are critically important to their citizens' health, safety, and well-being. Our suite of recovery programs spans the lifecycle of bad debt, including primary, secondary, and later-stage treatment. You can count on CMI to deliver compliant solutions that move the needle on financial performance.
Relationships Matter
Our motto, "Relationships Matter," is embodied in CMI's dedication to building strong and collaborative partnerships with each of our clients. The CMI Group partners with numerous public sector clients across the country. We can support the full range of government agencies, including:
- Public Utilities
- Transportation and Toll Authorities
- Municipalities
- School Districts
- County Governments
- State Governments
- Local, State, and Federal Agencies
As experts in government collections, The CMI Group helps you collect money while protecting your reputation. We formulate a customized strategy that maximizes netback while being sensitive to your public profile. Licensed and bonded nationwide, CMI supports the full spectrum of government debt account types, including:
- Public Utility Collections
- Toll Collections
- Collection of Court Fines and Fees
- Tax Collections
- EMS Collections
- Parking ticket collections
Industry-Leading Technology and Analytics
CMI leverages comprehensive portfolio analytics, account scoring, and segmentation to create fine-tuned treatment plans with exceptional performance. Utilizing the best credit event monitoring tools available, we identify the most opportune times for collection efforts. CMI continually monitors, measures, tests, and refines portfolio strategy to maximize results. As a result, our techniques consistently put CMI at the top of the recovery scorecard.
The CMI Group deploys a dialing system that is 100% TCPA-compliant. The telephony platform features a mix of human initiation and dialing technology that accelerates contact attempts, even to wireless numbers, while meeting strict interpretations of the TCPA. This cloud-based system also allows consent to be managed at the phone-number level within each account.
The CMI Group leverages a comprehensive skip-trace waterfall process to locate new addresses and phone numbers. The method utilizes multiple national database vendor partners and the DMV/Registered Owner databases across all 50 states. Our skip-trace processes run concurrently through the entire placement period until the account is resolved or recalled. Additionally, we train manual skip tracing resources to augment the automated processes when needed.
The Competitive Edge: Our People
The quality and experience of our collectors builds the foundation for our exceptional performance. Our collection specialists participate in CMI's Employee Stock Ownership Plan (ESOP), allowing them to share CMI's success as they tenure with the company and gain experience. In addition to the performance bonuses, this shared investment in CMI's success creates greater pride in our services and encourages our agents to strive for the best outcome on each call. Every collector undergoes in-depth training to ensure proper knowledge of state and federal laws, regulations, and policies, including:
- FDCPA
- TCPA
- FCRA
- Bankruptcy Code
- ACA International's Code of Ethics
- State Collection Laws
- Consumer Financial Protection
Certified Compliance
As your partner, we offer the highest degree of integrity, professionalism, and regulatory compliance. CMI is an accredited member of the Better Business Bureau with an "A+" rating. In addition, our certifications verify our compliance with all required data security laws, regulations, and standards to include GLBA, ISO 27002, Massachusetts 201 CMR 17.00, FTC Red Flags, Nevada Personal Information Law, NRS 603a, compliant. Additionally, through their independent audit process, TECH LOCK, Inc. has certified The CMI Group for the Payment Card Industry Data Security Standard v3.2 (PCI-DSS). Additional certifications include SSAE18 SOC 1 and SOC 2 Type II and 501r-compliant, as well as an annual consumer Financial Protection Bureau (CFPB) readiness audit.
Let's Connect
Placing your accounts with The CMI Group for collections is easy, and there is no upfront cost. If we don't collect, you pay nothing allowing for risk-free budgeting. If you are interested in learning more about debt collections services for your Government agency, drop us a note:
